The West Group's commitment to quality and aim to provide the best customer service experience possible is applied to each of the miniature medical and scientific fluid markets we supply. Our mission is to offer outstanding design skills, value added services, product quality and variety.
Our extensive UK and global customer base trusts and relies upon our ability to offer component products and services with the standards and certification their end user markets require.
Every member of our organisation, within each department, has a motivated and confident approach to implement our quality policies as a result of a clear and thorough understanding of their positive impact.
Our management team has been actively involved in implementing our QMS, providing the vision and strategic direction for its growth and establishing quality objectives and policy. Continued leadership and a commitment to improve our QMS from our management teams ensures compatibility with the content and strategic direction of our business.
More importantly however, we strive to identify current and future customer needs to meet customer requirements and exceed customer satisfaction.