Rachel Okerman - General Manager

With deep roots in medical device contract manufacturing, Rachel brings a rare end-to-end perspective that spans the entire supply chain - from sourcing and production to sales and customer success. As General Manager for the Americas, Rachel leads a high-performing team who partner with our world-class engineering and technical experts. Together, they deliver fully integrated turnkey solutions that solve your toughest manufacturing challenges and get your products to market faster with uncompromising quality.

Rachel doesn't just manage accounts - she becomes a true extension of your team. Whether you're scaling production, navigating regulatory hurdles or optimizing costs without sacrificing performance, Rachel and her team are the partners you can count on to make it happen.

Connect - E | rokerman@westgroup-usa.com

Steve Walsh - Business Development Manager

Based in Rhode Island, Steve brings over 30 years of medical device industry experience and a proven track record of building lasting partnerships while driving sustainable growth. Throughout his career of sales leadership Steve has always put customers first. His approach is simple: listen deeply, understand your challenges and deliver tailored solutions with integrity and responsiveness.

Now at The West Group, Steve works together with our Engineering and Technical teams to provide a truly seamless customer-centric experience, from the first conversation and face-to-face meeting and through complete project oversight to final delivery.

If you value a partner who's genuinely invested in your success, Steve is ready to connect.

Connect - E | swalsh@westgroup-usa.com

Luke McCrary - Business Development Manager

Based in California, Luke brings years of hands-on industry experience and a strong engineering degree to the table. With his deep technical background, he truly understands your challenges and speaks your language-whether you're discussing complex specifications or long-term project goals. Customers love working with Luke because he makes everything straightforward and stress-free. From your very first inquiry, he's there to listen and guide your project smoothly from initial concept all the way through to successful delivery.

Working with our Customer Service team, Luke ensures every interaction is seamless, responsive and 100% focused on your success. His rare blend of technical expertise and genuine customer-first mindset means you're getting a trusted partner who's fully invested in your results.

Ready for a better experience? Reach out to Luke today.

Connect - E | lmccrary@westgroup-usa.com