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The West Group - Returns & Exchanges

We work hard at The West Group to ensure you are fully satisfied with our products and services.  Your enquiry will be supported by the highest levels of customer care.

We hope you are happy with the products or services you have received from The West Group.  However, if for any reason we have not met your expectations we are happy to resolve any issues in full and to your complete satisfaction.

We would ask you to contact us first by phone, e-mail or via our online contact form.  We may then follow the correct return or exchange policy relevant to your order.  Should a product need to be returned, you will be provided with a product return number.  Regrettably, we cannot accept product returns without a product return number.

If you are experiencing problems operating an item of equipment or a component develops a fault we can assist you.  Please get on touch by calling +44 (0)23 9226 6031, sending an e-mail or using our online contact form.