Rest assured that we at The West Group are continuously monitoring the developments of Coronavirus (COVID-19) and the health and well-being of our colleagues, customers and their families is of utmost importance to us. We have a contingency plan in place should staff need to self-isolate by allowing them to work from home without disruption to our service to you, our customer.
As you are already aware, we have been taking a proactive approach to our supply chain risk mitigation in order to minimise any disruption. The West Group is working with all active suppliers to ascertain any level of risk associated with the supply of parts or raw material originating from their region, however, it is anticipated that the level of risk is very limited. We have good stock of regularly bought items and currently do not expect long delays but this is a dynamic situation hence our constant monitoring and updating as appropriate.
New measures are constantly being implemented by governments to stop the spread of the virus and we sincerely hope that the current situation is temporary, any new updates will be posted on our website and company LinkedIn page as appropriate.
Please do not hesitate to contact your account owner directly should you have any concerns or alternatively our Customer Service Department can be reached on firstname.lastname@example.org or +44 (0)23 9226 6031 selecting option 1.